Cancellation policy

Certain products in our store may be available on a subscription, pre-order, or try-before-you-buy basis. Below we explain how cancellation and changes work for these types of orders.

Subscriptions

When you subscribe to one of our products, you will receive recurring deliveries according to the frequency and duration you selected at checkout.

Your payment method will be securely stored and used to process each renewal, except where you have chosen a prepaid plan.

Some subscriptions renew automatically at the end of their term. If you do not wish to continue, you may cancel at any time before the next renewal.

You can also easily change or cancel your subscription through the link included in your order confirmation email.

For more information about returns and refunds, please see our Returns & Refunds Policy.

Pre-orders

When you buy a pre-order product, you are reserving an item that is not yet available for immediate shipment but will be available shortly.

Depending on the product, you may not be charged at the time of purchase, or you may be charged a partial amount as a deposit. In that case, we will securely store your payment method in order to collect the full or remaining amount at a later date.

You may cancel a pre-order with a partial payment as long as the order has not shipped. Once it has shipped, cancellation is no longer possible, but you may request a refund in accordance with our Returns & Refunds Policy.

Try before you buy

If you choose the try-before-you-buy option, we will place a pre-authorization on your payment method before shipping.

From the date you receive your order, you will have a set period to decide whether you want to keep the product. If you do not return it within that period, the full amount will be automatically charged to your payment method.