Refund policy

Last updated: 01 March 2026

At DAILY-1, operated by SCALE ROAS LLC, we want our customers to be satisfied with their purchase. If this is not the case, the following conditions apply to returns and refunds.

Right of Withdrawal

In accordance with applicable consumer regulations, the customer has 100 calendar days from receiving the order to request a product return.

Conditions for Accepting a Return

For a return to be accepted, the product must meet the following conditions:

it must not have been used
it must be unopened and in its original packaging
it must be kept in perfect condition

Products Not Eligible for Return

For reasons of safety, hygiene or consumer protection, returns will not be accepted for products that:

have been opened
have had their seal removed
have been used
have been in direct contact with the body when the product is intended for personal use

Procedure for Requesting a Return

To start a return, the customer must first contact our customer support team and provide:

order number
reason for the return

The request must be sent to:

support@daily1brand.com

Once the request has been reviewed, the relevant instructions will be provided to complete the process.

Return Costs

If the return is requested by the customer’s own decision and the product is not defective, the return costs will be the customer’s responsibility.
If the product received has defects, damage or shipping errors, Daily-1 will cover the return costs and, where applicable, offer a replacement or refund.

Refunds

Once the returned product has been received and its condition verified, we will proceed to process the refund.

The refund will be issued using the same payment method used for the purchase, within a maximum period of 14 calendar days from confirmation that the return has been approved.

Additional costs related to the initial delivery will not be refunded, except in cases of logistical error or defective product.

Refusal of Returns

SCALE ROAS LLC reserves the right to refuse returns when:

the product does not meet the stated conditions
the item shows signs of use or improper handling
the return has not been requested in advance
the product is sent to an unauthorised address

Product Exchanges

We currently do not offer direct product exchanges.

If the customer wishes to purchase another item, they must return the product and place a new order once the refund has been processed.

Damaged or Defective Products

If the product received is damaged or defective, the customer must report it within 14 days of receiving the order so that a replacement or refund can be arranged.