Shipping policy
Last updated: 1 March 2026
At Daily-1, operated by SCALE ROAS LLC, we work to ensure a clear, secure and efficient purchasing process. We recommend reviewing the following policy carefully before placing your order.
Order Processing
Once payment has been confirmed, orders are usually processed and dispatched within an estimated timeframe of 4 to 8 hours.
Orders are not processed during weekends or public holidays. During periods of high demand, promotional campaigns or special launches, processing times may be slightly extended.
Shipping Conditions and Method
- We deliver to all of UK, with no regional restrictions.
- Orders are dispatched from our logistics centres using a standard or express delivery service depending on availability through associated logistics operators.
- We do not currently offer international shipping.
Estimated Delivery Times
Once the order has been processed and dispatched, the estimated delivery time is usually between 4 and 8 working days.
These timeframes are indicative and may vary due to external factors such as:
- weather conditions
- logistics incidents
- public holiday periods
- high carrier workload
- unforeseen circumstances within the transport network
Daily-1 cannot be held responsible for delays directly caused by these external factors.
Order Tracking
Once the order has been dispatched, the customer may receive a tracking number, provided that the shipping method used allows it.
This number will allow the customer to check the status of the shipment while it is in transit.
Delivery Information
The customer is responsible for providing correct and complete shipping details when placing the order.
Once the order has been prepared for dispatch, it will not be possible to change the delivery address.
If an incorrect address is provided and the order cannot be delivered, any costs arising from logistics management or reshipping may be assumed by the customer.
Failed Delivery
If the carrier is unable to complete the delivery due to the recipient being absent or incorrect details being provided, the delivery attempts established by the logistics operator will be made.
If the order is returned to the warehouse, the customer may request a new shipment, assuming the corresponding costs.
Order Cancellation
Orders may only be cancelled before they have been processed for dispatch.
You have 2 hours from placing the order to request cancellation. Once the order has been prepared or dispatched, it will not be possible to cancel it.
Contact
For any enquiry related to shipping or order status, you may contact us at: